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ORDERING INFORMATION
All orders placed will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email.
 
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
 
Please print out the order confirmation for your own records. You will need the 'Order Number' supplied to you after completing an order by email for correspondences with us regarding your order.
 
 
DELIVERY TO MAINLAND UNITED KINGDOM
Our standard shipping is via Royal Mail, which will take approximately 3-5 working days. For local deliveries, delivery is FREE for orders over £30 or £2.50 for orders up to £30. All deliveries outside the local 10 mile radius, our delivery costs are calculated on combined item/s size and weight, ranging from £2.50 to a maximum charge of £9.99 for very large, heavy items.


Please note delivery to Highlands, Ireland and remote parts of Scotland has
 additional surcharge which we confirm after receiving the order.

Other shipping options are available to meet your individual needs, so please contact us either by phone 07840771766 or via this website clicking here.
 
PAYMENT INFORMATION
We currently accept secure payments for all major credit cards, Paypal, Cheque, or bank transfer..
 

 

RETURNS & REFUNDS POLICY
 

  • All returns must be notified to us within 7 working days of receipt of the product to info@pawsitively4pets.co.uk so that we can advise you of the return address.  

  • Goods MUST NOT be returned before we are informed.

  • Should any product purchased from Pawsitively4pets be  found to be faulty, we will pleased to either arrange replacement parts, organise a repair or replace the product at our cost or arrange a collection for a refund, provided that this is reported within 24 hours of receipt.

  • If you have ordered an item that you no longer require or wish to exchange, you will be responsible for its return at your own cost.

  • You have a Customer Duty of Care to ensure that the product is protected from damage and for the product to be delivered safely at the return address given.

  • The parcel remains the customers’ responsibility until it reaches us.  Returned products lost in transit will not be refunded and you will have to claim for the loss of your product from your carrier

  • You will be advised of the return address on receipt of your email.

  • We strongly advise you to insure your returned product:

  • Returned products that are damaged cannot be refunded and you will have to claim from your carrier.

  • Once the returned item has been received and checked, you will be refunded for the returned item but we reserve the right to retain the cost of the outward carriage, any rer-stocking charges and any collection costs that are incurred.

  • Refunds can take up to 30 days but we aim to refund our customers within 7 days receipt of the returned goods.
 
Thank you for visiting our website!
 

The Pawsitively 4 Pets Family.
Info@pawsitively4pets.co.uk
Tel: 07840771766

 
Should your call go to answer phone, please leave a message and we will get straight back to you.